Question 1

What is our Authenticity Guarantee?

Accepted Answer

Our Authenticy Guarantee ensures that you have a stress free purchase and only receive authentic products. We have partered with multiple authorised deistributors of brands across Europe and the Middle East to ensure our stock is always authentic. If you can prove that we have sold a counterfit product, we will arrange a refund of the product and source the same item for free for you from a vendor of your choice.

Question 2

How can you check authenticy of products?

Accepted Answer

Most manufacturers now have QR codes, barcodes or other methods to verify the authenticity of their products. These methods enable manufacturers to track the entire life cycle and journey of their products through their authorised distributors, who can then track their sale to their registered vendors, such as Pad Up.

To verify the authenticity of your purchase, you can visit the manufacturer website and register/authenticate your product. For example, Nox rackets can be verified and registered through this link.(https://noxsport.com/en/pages/registar-tu-pala-nox?srsltid=AfmBOoqHCWXCE84Bup1xqw20ZJ_uAx62PUpqHfiMYxb8tUQQMPnTpHjU)

Similarly, you shall be able to verify most products through the manufaturer's website.

Question 3

How to submit an authenticy claim?

Accepted Answer

Once you have collected all evidence that relates to the inauthenticity of your purchase, simply contact us on info@padup.pk (info@padup.pk)and we will guide you through the next steps. Please note that inauthenticity claims can take up to 10 working days to be processed.

Authenticity Guarantee!